- Dubber (DUB) has moved its call recording service from an early adopter program to general availability for Telstra customers
- Telstra customers who sign up to Dubber’s services will be able to have conversations automatically transcribed and stored in the cloud, among other recording and intelligence capabilities
- Dubber’s service is now available across Telstra’s Liberate, IP Telephony and SIP Connect services
- The company now believes that voice intelligence capabilities will become an increasing norm among communication providers
- Dubber shares are steady in early trade, priced at $1.22 per share
Dubber (DUB) has moved its call recording service from an early adopter program to general availability for Telstra customers.
The Melbourne-based company allows telephone conversations to be automatically transcribed and stored in the cloud, with the delivery of AI-powered intelligence and reporting insights, as well as alerts on critical conversation elements.
Voice data can then be exported or connected to dashboards and enterprise platforms via Dubber’s application programming interfaces (APIs).
The company signed an original agreement with Telstra in early February this year, which enabled the early adoption of Dubber’s call recording and data capture platform for eligible Telstra customers.
This has now been expanded to general availability for both existing and new customers across Telstra’s Liberate, IP Telephony and SIP Connect services.
Steve McGovern, CEO of Dubber, said the company is excited to offer its services in conjunction with those from Telstra.
“Dubber is recognised globally as a cloud platform designed to provide call recording in the same scale as a telecommunications carrier provides its services,” Steve explained.
“For businesses, the platform delivers flexible use cases which suit the end-user, for example, enabling recording of all calls for compliance or for individual calls on demand for convenience,” he added.
Steve also noted that, in the near future, he is expecting voice intelligence services to be available as a standard feature among telephone and other communication providers.
Dubber signed a similar agreement with Verizon in late March this year, integrating its call recording and artificial intelligence services into the Verizon Virtual Communications Express (VCE).
Dubber shares are steady in early trade, priced at $1.22 per share at 10:54 am AEST.