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  • Prophecy’s subsidiary eMite has been certified as an Amazon Connect Technology Partner
  • eMite is a real-time analytics and dashboard solution that drive performance improvement that currently runs off Amazon Web Services
  • It is estimated that the contact centre market will grow to more than USD$1400 million by 2022
  • Prophecy’s share price is up 19.3 per cent with shares trading for 52.5 cents apiece

eMite has been certified as an Amazon Connect Technology Partner.

Amazon Connect is a cloud-based contact centre solution that makes it easy to set up and manage a customer contact centre and provide reliable customer engagement.

eMite’s SaaS (software-as-a-service) platform currently runs off Amazon Web Services so this new partnership is similar to its current one.

Marketsandmarkets.com estimates that the contact centre analytics market is expected to grow to USD$1483.6 million by 2022, at a compound annual growth rate of nearly 16 per cent.

eMite is a real-time analytics and dashboard solution that drives continual performance improvement.

Established by brothers in 2006, eMite is a cumulation of ideas in a way to develop a solution to help organisations monitor, measure, diagnose, and improve performance.

This technology is different from others because it can onboard data from any process or system, adapt to any organisational model and visualise entire businesses, IT and contact centre landscapes.

Its initial customers in Australia include carsales.com and Wilson Parking, and its first U.S. based customer order, for Blink for Home, has been received.

It has also secured a global reseller partnership with Voice Foundry USA after initially signing an agreement for Australia with Voice Foundry Australia.

Since launching its offering in June 2019, eMite has built a sales pipeline worth in excess of AUD$4 million.

“The expansion of eMite capability for real-time and historical reports and analytics into the Amazon Connect market builds on our experience in contact centres,” Prophecy CEO Brad Thomas said.

“Amazon Connect customers can now benefit from the years of experience we have in building contact centre analytics solution,” he added.

Prophecy’s share price has skyrocketed 19.3 per cent to trade for 52.5 cents apiece at 2:18 pm AEDT.

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